Welcome to the Bungie.net help page! If you have questions or are having problems with our site, you have come to the right place. This page contains answers to the most common issues people have on Bungie.net. If your specific question isn't here you can try asking our members on the forums or email the webmaster.

Looking for the Halo 3: ODST FAQ?  Click HERE.  Everybody else, keep on scrollin'.

How do I link my Gamertag to Bungie.net?

How do I change my Bungie.net username?

Why am I banned from Halo 3 matchmaking?

Why was I blacklisted from the Bungie.net forums?

I earned the Katana/Security armor permutations and wore them, but now they're locked. How do I get them back?

How do I set my "Trophy Shot"?

How do I set the Seventh Column Logo behind my name in Halo 3 Matchmaking?

Why can’t I play user-created content?

In Halo 3, why am I getting the message "One or more players do not have the maps to play"?

How do I clear the cache on my Xbox 360?

I’m having issues with map/campaign mission X not loading "player failed to load content".

I’m having issues connecting to Xbox Live (lag, dropped connections, NAT issues etc.)

I’m having Issues with my Xbox Live account/Gamertag (forgotten passwords, stolen accounts etc.)



How do I link my Gamertag to Bungie.net?

Did you use the same email address on Bungie.net as you use to sign in to Xbox.com to see your Gamertag? If you did your Gamertag will show up within the next 24 hours. If not, it would be best to create a new Bungie.net account with the same email as your Gamertag (or you can change your Gamertag email to match your Bungie.net email).

If you recently changed your Gamertag, but your Bungie.net Service Record is still showing games from your old and busted Gamertag, you just need to make sure you've signed in, played some Halo 3 matchmaking, and given the stat processing a little bit of time to make the adjustment.

 

How do I change my Bungie.net username?

You cannot change your Bungie.net username, your username is permanently linked to your email address, but you can create a new Bungie.net account with a new email address and a new Bungie.net username.

That means if you've changed the Windows Live ID (email address and password) associated with your Xbox Live Gamertag, you'll need to create a brand spanking new Bungie.net account. Currently, there is no way to securely migrate your old Bungie.net account to your new Windows Live ID. You still be able to sign-in with your old Bungie.net account using your old Windows Live ID, however only your new account will be linked with your Gamertag.

If you've neglected to sign in to Bungie.net for a significant time period (was it something we said?) and you're being asked to create a new account, please note that accounts that remain inactive for more than one year are purged from our database. You'll have to gather your Windows Live ID information and reregister.

 

Why am I banned from Halo 3 matchmaking?

There are two types of Bans. If you are banned from all Xbox live games you need to contact Xbox live at 800-4my-xbox or at http://www.xbox.com/en-US/support/contact/. If you are banned from Halo 3 matchmaking only please continue reading.

Bans from matchmaking cannot be appealed

Most bans are temporary (7-14 days), and these bans only stop those affected from playing Halo 3 matchmaking (custom games, campaign, etc. can all still be played).

We are banning for repeated bandwidth manipulation events - dropped connections, standby, ip flooding, among other things. The important point here is that these things do NOT normally occur, especially over long periods of time. And while they can occur without the user intending for it to happen, it still sucks for all players they play with. Remember, we're not banning based on intent - we ban based on cold logic: literally, a query against a specific set of criteria.

 

Why was I blacklisted from the Bungie.net forums?

Blacklistings from the Bungie.net forums cannot be appealed

Most blacklistings are temporary (3-7 days), and only prevent you from posting to the Bungie.net forums (private messaging and group forums are not affected)

The Code of Conduct and Terms of Use apply to all areas of the site. Additional forum specific rules can be found in the pinned topics section of each forum.

 

I earned the Katana/Security armor permutations and wore them, but now they're locked. How do I get them back?

Play more. We've identified an issue with the way that the Security and Katana armor permutations are registered. We're investigating a fix, but for now the only sure fire way to regain your lost permutations is to retrigger them by unlocking additional achievements.

 

How do I set my "Trophy Shot"?

1)      Login to Bungie.net

2)      Go to your Halo 3 Service Record page

3)      Select Hi-Res Screenshots

4)      Find an image and click Save to My Gallery

5)      Click the Gallery tab at the top of this page

6)      Click the Set as Trophy Shot box

 

How do I set the Seventh Column Logo behind my name in Halo 3 Matchmaking?

1)      Login to Bungie.net

2)      Click your Avatar

3)      Click the Edit Profile link

4)      Click the Profile Information tab

5)      Click show on the Customize Halo option at the bottom of the page

6)      Click Save Changes

 

Why can’t I play user-created content?

This is most likely due to the privacy settings on your Xbox 360. From the Xbox, select "Edit Profile", then "Privacy Settings" and then for "Member Content" select "Everyone."

 

In Halo 3, why am I getting the message "One or more players do not have the maps to play"?

Have you downloaded the necessary map packs for this play list? If so try loading each map in a custom game. If all the maps do not load try clearing your cache. If they are still not loading delete the map packs, then clear your cache, and then re-download the map packs.

 

How do I clear the cache on my Xbox 360?

To clear the cache on your Xbox 360 access your Xbox 360 HDD via the Dashboard’s System Blade. Access the "memory" area and highlight the hard drive. Press Y, X, X, LB, RB, X, X and a message should appear: "Do you want to perform maintenance on your Xbox 360 storage devices?"

 

I’m having issues with map/campaign mission X not loading "player failed to load content".

Check your disk for scratches. If you disk is not scratched try clearing your cache.

 

I’m having issues connecting to Xbox Live (lag, dropped connections, NAT issues etc.)

You need to contact Xbox Live regarding network issues. Xbox Live support can be reached at http://www.xbox.com/en- US/support/contact/ or by phone at 1-800-4MY-XBOX

 

I’m having Issues with my Xbox Live account/Gamertag (forgotten passwords, stolen accounts etc.)

Bungie does have access to your Xbox Live account. You will need to contact Xbox Live support regarding issues with your Xbox Live account/Gamertag. Xbox Live support can be reached at http://www.xbox.com/en-US/support/contact/ or by phone at 1-800-4MY-XBOX

 


Tags: Help

Comm Chatter

  

How to Give Good Feedback 

Posted by urk at 5/4/2010 11:28 AM PDT

Help us, help you.

So you’ve downloaded the Halo: Reach Beta, played some games, and now you want to sound off. Great! We want to hear from you. Here are a few tips to help you make your voice heard.

Be Succinct
Cut to the chase. As you can see, our Beta Feedback forums are awash in lengthy reviews, passionate diatribes, and totally doable feature requests. Make your subject line clear and concise and it’ll help your feedback cut through the muck.
Good Feedback

Subject: Stockpile Scoring Issue

Body: In Stockpile someone else on your team can pick up flags you’ve placed in the stockpile and put them back to get credit for the score.


Oh, that’s not cool. We’ll fix it for ship. Good feedback!
Great Feedback
The only thing that would have made the above even better would be a link to a Saved Film showing the exploit in action. In fact, every good report is made better by simply attaching a relevant Film Clip and the link to the game itself from your history page.

Like this.

Since Bungie.net doesn’t automatically link the two, please include the Saved Film AND the link to the game in question from your stats page.

A good example of the effectiveness of this method is spawn reporting. A thread about how spawns “totaly suk” isn’t all that helpful. A thread highlighting a particularly egregious spawn you experienced while you were hanging out in the Rock Garden on Powerhouse, complete with a link to the game in question and a Film Clip of the event occurring right before our very eyes, is exactly the sort of thing we’re looking for.
Not so Good Feedback

Subject: “Who misses the legendary BR?”

Over the last week i have been thinking after looking at some game play footage what the ... have Bungie done why have they tried to make a game like CoD. But since i have got the beta I am surprised to say i am totally wrong it is still halo but i am sad to see the end of the LEGENDARY BR!!


What do we learn from this kind of feedback (aside from the obvious stuff I won’t cover for fear of badly bruising a young child’s ego)? Well, nothing. Matters of opinion are all fine and dandy, but they’re not very constructive and they don’t provide us with any useful data. The same goes for overly elaborate posts that break down the current weapons palette, bullet-by-bullet, with explicit instructions regarding potential modifications that you feel would make them better. We’ll be able to see exactly how effective or ineffective each weapon is using the wealth of statistical data we are collecting.

Reviews of our work-in-progress beta software, both positive and negative, are welcome, but we ask that you keep them isolated to the Review Thread we’ve pinned so feedback and bug reporting doesn’t become buried under the tremendous weight of your glowing praise or damning criticism.
Done Before
It should also be noted that the issue you’re reporting has likely already been identified. Take a minute to search the Beta Feedback Forum and glance at our thread setup to cover and consolidate known issues.

Re-posting known issues only serves to push other relevant topics off the front page, making them more difficult to find. You aren’t getting sweet credit for being first, you’re likely making it more difficult for us to key in on relevant issues, including your own. Zero e-credits for you.

Seek out established threads where users are already discussing the issues you’re experiencing and it will be much appreciated. Feel free to add your own data and link us to any relevant film clips you have so we can see the problem first hand. Naturally, threads covering widespread issues should bubble up to the top and stay afloat.
Be Nice!
We really shouldn’t have to tell you this. It’s just good common sense. People are more inclined to listen to you if you communicate with them respectfully. Verbal diarrhea and vitriolic rants are not only unhelpful, they’re also uncivilized. The intent of our feedback forum is to give our awesome users a sounding board to let us know what’s not up to snuff for retail release. Wading through your typographically challenged rant makes that a significantly less than enjoyable experience. More importantly, it requires that we sift through useless information to get to the good stuff.

Please play nice. We can and will nuke you with the Banhammer. And we'll enjoy it. We’re cranky like that.

Oh, and one more thing. While we’re definitely interested in gauging the community response to the Halo: Reach Beta, some things are ultimately subjective and implemented by design. If you’re furiously typing up a tome with the belief that your expert opinion on weapon balance or fundamental game mechanics desperately needs to be heard, you’re likely throwing your keystrokes away.

We are listening, we are watching, but we are not going to make major changes based on your day one review – even if you have a really high k/d ratio, tens of thousands of Halo 3 games tallied, and credentials that date back to the halcyon days of Halo: CE.

Thanks for playing the Beta and thanks for the feedback.
PARDON OUR DUST 

Posted by Anonymous User (Deleted) at 9/22/2008 7:07 PM PDT

SERVICES WILL RESUME

Read Full Top Story

Tags: Help

   

KEEP IT CLEAN 

Posted by Anonymous User (Deleted) at 9/19/2008 7:07 PM PDT

SERVICES WILL RESUME

Read Full Top Story

Tags: Help

   

Halo 3 Beta FAQ 

Posted by Frankie at 2/16/2007 11:01 AM PST

Phases one and two of the Halo 3 beta registration are now closed. However, many questions remain about the beta itself as well as further chances to get in. Here, we do our best to answer those questions.

Read Full Top Story

Tags: Halo 3Help

   

Security Alert 

Posted by Frankie at 9/16/2006 9:42 AM PDT

It has been brought to our attention that someone is sending fake emails form "bungie.com" (we're actually Bungie.net and we never email you about your account details or security.) and we have to assume the sender of the mails, often with a zip file attachment, is up to no good. Simply delete and ignore them and never, ever open a file from a sender you don't know or trust.

The content of the email may look like this:

Dear user frankie,

It has come to our attention that your Bungie User Profile ( x ) records are out of date. For further details see the attached document.

Thank you for using Bungie!

The Bungie Support Team

Again, these mails are not from us, they're from some jackass. Ignore them.

Tags: Help

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